Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about shopping with qylverozan. For help with a specific purchase, email support@qylverozan.com and include your order number and the email address used at checkout.
Orders and Payment
Where do I enter a promotional code?
Add your chosen kitchen item to the cart and proceed to checkout using the debit or credit card option, which also supports PayPal. On a phone, open the order summary to find the discount field. On a computer, the field appears on the right side of checkout. Apply your code before finishing payment with PayPal or a debit or credit card.
Which payment options are available?
We accept PayPal, Visa, Mastercard, American Express, Diners Club, most major debit and credit cards, Apple Pay, and Google Pay.
What will shipping cost?
Standard shipping worldwide is generally USD $5.99. The amount may differ by destination or promotion. Your final delivery charge is displayed at checkout before you pay.
Shipping and Delivery
Can you deliver to other countries?
Yes. We offer worldwide shipping and work with fulfillment centers in several countries. Where possible, an order is dispatched from the nearest warehouse with stock available.
When should I expect my order?
Delivery typically takes 10–20 business days after the order has been processed and shipped.
How do I follow my shipment?
After dispatch, we email a shipping confirmation with a tracking number. Enter that number on a tracking service such as 17TRACK to see the latest available progress.
Why is there no new tracking scan?
Allow 24–48 hours after the shipping email for the first update to appear. Tracking can also pause briefly while a parcel moves between carrier facilities.
Why were some items delivered separately?
Products in one order may leave different warehouses in separate parcels to help them reach you sooner. Each parcel is assigned its own tracking number.
Changes and Cancellations
Can I correct my delivery details?
Email support@qylverozan.com as soon as possible with the subject Urgent: Address Change. Include your order number, checkout email, and complete corrected name, address, or phone details. We will try to update the order before fulfillment begins; a change cannot be assured after shipment.
Can I change the items, color, size, or quantity?
Send a prompt email to support@qylverozan.com with the subject Urgent: Order Change. State your order number, checkout email, and exactly what you want changed. We can process a request only while the order has not yet entered fulfillment.
Can I cancel a purchase?
An order may be canceled before it ships, though a small processing fee may apply. Once the parcel has been dispatched, cancellation is no longer available.
Help After Delivery
What if my parcel or product is damaged?
Contact support@qylverozan.com with your order number, checkout email, photos or video showing the damage, and a clear image of the shipping label. Our support team will help as quickly as possible.
What if the product has a quality fault?
Tell us about the issue at support@qylverozan.com. Please include your order number, checkout email, a description of the fault, and clear photos or video so we can review it and assist you.
What should I do if an item is wrong or missing?
Write to support@qylverozan.com with your order number and checkout email. Add photos or video of any incorrect item and identify what is missing. We will work to resolve the problem promptly.
Emails and Tracking Notices
I cannot find my order confirmation. What now?
First, look in your spam or junk folder. If the confirmation is not there, email support@qylverozan.com from the address used to place the order so we can resend it.
When will my tracking number arrive?
Tracking details are usually emailed within 1–2 business days after your order is processed. If more time has passed, check your spam folder or contact us for help.
Contact qylverozan
Email: support@qylverozan.com
Phone: +1 (269) 448-4258
Company: HongKong Mojo Commerce Limited
Company address: WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP STREET, KWUN TONG, HONG KONG