Return Policy

Last updated: November 14, 2026

Thank you for choosing qylverozan. We want to address concerns about your kitchen-product order fairly and promptly. If you need assistance, write to support@qylverozan.com with your order number and the email address used at checkout.

General Return Terms

Purchases are final sale. Routine returns and exchanges are not offered. We review requests when an item is delivered with verified damage, a confirmed quality defect, or a product different from the one ordered. This policy does not limit rights that cannot be excluded under applicable law.

Damage, Defects, and Wrong Products

Although product quality is checked, a problem may occasionally arise. Inspect your delivery when it arrives and let our support team know within 7 days of delivery if an item is damaged, defective, or incorrect.

To help us assess the case, email support@qylverozan.com with your order number, checkout email, a clear account of the problem, and photos or video showing the damage, fault, or wrong item.

After reviewing the information, we will advise on an appropriate outcome. Depending on the circumstances, this may be a replacement, a partial refund, or a full refund.

Refund Processing

If we approve a partial or full refund, the amount is sent to the payment method originally used for the purchase. It normally appears within 7–12 business days, subject to the processing time of your card issuer or bank.

Exchanges and Replacements

Standard exchanges are unavailable. A replacement may be provided only for an approved claim involving an item that arrived damaged, defective, or incorrect.

Returns Without Authorization

Do not mail a product back unless our support team specifically asks you to do so. We cannot accept an unapproved return or provide a refund, replacement, or other resolution for that return, except where applicable law requires otherwise.

Contact Us

For help with a product concern, return request, or refund, contact us and provide your order number and checkout email so we can locate the purchase.

Brand: qylverozan
Company: HongKong Mojo Commerce Limited
Email: support@qylverozan.com
Phone: +1 (269) 448-4258
Website: w7h4yx3r.29next.store
Company address: WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP STREET, KWUN TONG, HONG KONG