Shipping Policy

Last updated: November 14, 2026

Thank you for shopping with qylverozan. This page explains how kitchen-product orders are prepared, shipped, and supported while in transit.

Preparing Your Order

We begin handling orders promptly. Verification, packing, and transfer to a delivery partner ordinarily take up to 3 business days. Orders placed during a weekend are dispatched the following Monday.

Delivery Time and Shipping Charge

Standard worldwide delivery is generally estimated at 10–20 business days. A flat shipping charge of USD $5.99 per order applies.

Factors That May Delay Delivery

Carrier interruptions, customs checks, and other circumstances beyond our control can extend an estimated delivery window. We appreciate your patience if a delay occurs.

Tracking Information

After dispatch, we send a shipping confirmation by email with a tracking number. You can follow the shipment using 17TRACK. It may take a few days before the tracking record becomes active.

Orders Sent in More Than One Parcel

Items from the same order may be sent separately from different warehouses to speed delivery. When this happens, each parcel has its own tracking number.

Changes to an Order

To request a correction to delivery details or a change in size, color, quantity, or items, contact us within 12 hours after placing the order. Email support@qylverozan.com with your order number, the checkout email address, and a detailed explanation of the requested change. We will try to help, but cannot promise changes once processing is underway.

Unsuccessful Delivery Attempts

If a carrier cannot deliver, it may leave a notice and hold the parcel at a local post office. Use your tracking number to check with the delivery provider first. We are not responsible for a return caused by an inaccurate address or a parcel that was not collected, except where applicable law provides otherwise.

When a Shipment Appears Delayed

Check the tracking record for activity in the past 7 days. A recent update generally indicates that the parcel remains in transit. If there has been no update for more than 7 days, write to support@qylverozan.com with your order number and checkout email so we can assist.

Parcels Lost in Transit

If a shipment is officially confirmed lost while in transit, we will arrange a replacement without an additional charge. A parcel marked as delivered but then missing is not covered by this replacement commitment. In that situation, first check with neighbors or building management. This does not restrict rights that cannot be excluded by law.

Where We Ship From and To

We ship internationally. If delivery to your country is not possible in a rare case, we will inform you promptly. An order may be sent from a facility in the United States, Canada, Australia, or the European Union, or shipped directly by a trusted manufacturer.

Additional Shipping Terms

Estimated dates: Delivery windows are estimates. We are not responsible for delays outside our control, subject to applicable law.
Import charges: Customs duties, taxes, and similar charges that apply to the shipment are the buyer's responsibility and are not included in the product price or shipping charge.
Correct address: Please provide complete and accurate delivery details. We are not liable for a parcel lost or returned because the address supplied was wrong, subject to applicable law.
After delivery: Our shipping responsibility ends when tracking confirms successful delivery. A parcel lost or stolen afterward is not covered by this policy, except where applicable law requires otherwise.

Questions and Customer Support

For faster assistance, include your order number and the email address used to buy from us.

Brand: qylverozan
Company: HongKong Mojo Commerce Limited
Email: support@qylverozan.com
Phone: +1 (269) 448-4258
Website: w7h4yx3r.29next.store
Company address: WORKSHOP 60, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO. 16 SHING YIP STREET, KWUN TONG, HONG KONG